Tamarind Grove Prototype

AI concierge for the full guest journey — pre-arrival, in-stay, post-stay

Tamarind Grove · AI Concierge prototype

One chat number, every guest request

A guest messages one WhatsApp number from the day they book to the day they check out. Behind the scenes, the hotel team sees the same requests as tickets they can act on — and when staff reply, the guest sees it land back in the chat, just like a real support loop.

Housekeeping, room service, maintenance, the front desk, travel desk, spa, restaurant, a complaint — whatever it is, it lands in the same thread, and the hotel team works it from one console without the guest ever changing channels.

Guest replies are answered by a real AI model grounded to this hotel's own facts — it quietly falls back to a scripted reply if that call ever fails, so the demo never breaks.